Refund Policy

At Olive VPS, we strive to provide high-quality services that meet our customers’ needs. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds may be granted. By using our services, you agree to the terms set forth in this policy.

1. Eligibility for Refunds

Refunds are available under the following conditions:

• First-Time Purchase: If you are a first-time customer and are not satisfied with our services, you may request a full refund within 30 days of your initial purchase. This applies only to your first order and excludes renewals, upgrades, and additional services.
• Service Not Delivered: If Olive VPS fails to deliver the service as described at the time of purchase, and the issue cannot be resolved by our support team, you are eligible for a full refund. This includes cases where the server is not provisioned or activated within the specified time frame.
• Billing Errors: If you were incorrectly billed for a service, you may request a refund within 14 days of the transaction date. Refunds will be issued after verifying the billing error.

2. Non-Refundable Services

The following services are non-refundable:

• Domain Registrations: Domain name registrations, renewals, and transfers are non-refundable due to the nature of the service and the involvement of third-party registrars.
• Dedicated Servers: Dedicated server purchases are non-refundable as they involve significant resource allocation and setup.
• Add-Ons and Custom Services: Any additional services, custom configurations, or add-ons purchased with your VPS are non-refundable once provisioned.
• Renewals: Renewals of VPS services are non-refundable unless a cancellation request is submitted before the renewal date.
• Early Termination: If you choose to terminate your service before the end of your billing cycle, no partial refunds will be issued for the remaining period.

3. Refund Request Process

To request a refund, please follow these steps:

1. Contact Support: Submit a refund request by contacting our support team through our support portal. Please include your account details, order number, and a brief explanation of the reason for your refund request.
2. Review: Our support team will review your request within 5-7 business days. During this period, we may contact you for additional information or to attempt to resolve any issues with the service.
3. Approval or Denial: If your refund request is approved, the refund will be processed using the original payment method. Refunds typically take 5-10 business days to appear in your account, depending on your financial institution. If your request is denied, we will provide an explanation and offer alternative solutions, if applicable.

4. Chargebacks and Disputes

We encourage customers to contact us directly with any billing concerns before initiating a chargeback or dispute with their payment provider. Chargebacks may result in immediate termination of your Olive VPS account and the forfeiture of any rights to future refunds.

5. Cancellations

You may cancel your service at any time by submitting a cancellation request through your Olive VPS account dashboard or by contacting our support team. Please note that cancellations will take effect at the end of your current billing cycle, and no refunds will be issued for unused time unless specified in the eligibility criteria above.

6. Changes to This Refund Policy

Olive VPS reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website, and the revised policy will apply to all services purchased after the effective date. We encourage you to review this policy periodically to stay informed about our refund practices.

7. Contact Us

If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact our support team.